Call her. See if she sounds like someone you'd hire.

Try saying one of these.

Any one of these will walk her through the full flow. First two are routine. Third is emergency. Fourth is Spanish.

• "My water heater is leaking all over the garage."

• "My kitchen sink is slow. Can you send someone tomorrow morning?"

• "There's a sewer smell in the yard — is that an emergency?"

• "¿Pueden venir hoy? Se rompió un tubo en el baño."

What to expect.

1. 1

   She picks up in under 2 seconds.

2. 2

   She asks your name, address, and what's going on.

3. 3

   She confirms whether it's an emergency.

4. 4

   Routine call: she books a service window into a Google Calendar (demo calendar).

5. 5

   Emergency call: she transfers to a demo plumber phone. In your real shop, that will be your cell.

6. 6

   You get an SMS summary at the demo number within 30 seconds.