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Plumber Secretary
Emergency routing

Real emergencies ring your cell in under 10 seconds.

Burst pipes, slab leaks, sewer backups, gas smell. She hears them, confirms the address, and hands you the live call. You never chase voicemail again.

Caller says

“My water heater burst. There's water all over the garage.”

She hears

  • burst pipe
  • flooding
  • no water
  • water everywhere
  • sewer backup
  • slab leak
  • gas smell
  • water heater leaking

You get

Your cell rings within 10 seconds — live transfer with the address already confirmed.

If you don't pick up, your on-call backup rings next. You still get the SMS summary.

How she decides it's an emergency.

She listens for a short list of plumbing-specific trigger phrases. A match doesn't immediately transfer — she still confirms the address and asks one clarifying question to rule out false alarms. If the caller confirms, she transfers.

You edit the keyword list from the dashboard. Some shops add no hot water for winter. Some drop slow drain so it stays routine. Your call.

Default emergency keywords

  • burst pipe
  • flooding
  • no water
  • water everywhere
  • sewer backup
  • slab leak
  • gas smell
  • water heater leaking
  • toilet overflowing
  • pipe broke
  • main line backed up
  • can't turn off water

The transfer mechanics.

  1. Keyword match + address confirmed. She says: "This sounds urgent — let me get a plumber on the line now."

  2. Warm transfer starts. Your cell rings. You hear a one-line intro ("Burst pipe in Burbank, caller is Tom") before the caller is bridged in.

  3. Fallback if you don't answer. Rings your on-call backup, then a third-tier phone if configured. In parallel, SMS summary sent to the whole team.

Why this matters.

On a typical SoCal weekend, a single missed burst-pipe call costs a plumbing shop between $1,200 and $4,500 in direct revenue, plus the follow-on work. A phone tree loses that call. A human receptionist on a cheap plan sends it to voicemail. She doesn't.

The emergency routing is the reason shops keep the subscription through slow months. It doesn't matter how many routine jobs land in calendar — the one burst pipe pays for the whole year.

You configure transfer rules per truck, per hour of day, per day of week. Saturday 2 PM transfers go to Truck 2. Sunday 4 AM transfers go straight to you. You decide.

Hear it live:

+1 (213) 555-0100 Tap to call

Call the demo line and say 'my water heater burst.' She'll trigger the transfer flow.